O|E OS is how your care business keeps delivering amazing results to clients and families — without the hassle, the rework, and the 9 p.m. phone calls that usually come with it.
The Family Communication OS is the flagship offer available today — running quietly underneath your operations, so you can run the business you meant to build. Core $247/mo · Plus $497/mo.
Not features. Not fluff. The things that actually stop being your problem.
Twelve family conversations your agency has every week, every month, every year. Each one gets a dictate-draft-approve-send workflow, HIPAA-clean, in your brand voice, with a complete audit log.
Staff dictates what happened this week — meals, mood, activities, a moment worth sharing. The OS drafts a warm, on-brand family update and routes it to admin approval before anything sends.
You get: consistent family communication without staying up to write it.Fall, ER visit, medication change, behavior incident. Staff dictates the facts — the OS drafts the notification, scrubs PHI, applies your brand voice, and routes it to admin approval before a family ever sees it. Complete audit log, timestamped, defensible at survey.
HIPAA-clean infrastructure. PHI scrub on every draft. Nothing reaches a family without admin approval.
You get: the hardest message of the week, handled cleanly.Family texts or emails a question. Staff dictates a quick answer — the OS drafts the reply in your brand voice, pulls the right context, and routes it to admin approval.
You get: every family question answered like you wrote it yourself.Provider adjusts meds, therapy, diet, or level of care. Staff dictates the change — the OS drafts a plain-language family note, generates the internal chart-update checklist, and routes both to admin approval.
You get: care plan updates that never fall through the cracks.New aide, nurse, or med tech joining a resident's care. Staff dictates the change — the OS drafts a warm family introduction, generates the internal onboarding checklist, and routes both to admin approval.
You get: fewer "who is this stranger?" complaints.A new admission triggers a welcome sequence — introduction email, what-to-expect, first-week check-in, day-30 review. Each message drafted, admin-approved, personalized.
You get: onboarding that feels intentional, not improvised.Declined cards, rate changes, past-due balances, Medicaid pending, refunds. Staff dictates the issue — the OS drafts a respectful family note and generates the internal ledger note. Admin reviews before send.
You get: awkward money conversations, done cleanly.Resident returns from ER or hospital. Staff dictates the return summary — the OS drafts a complete family update and generates the internal return checklist (med reconciliation, new orders, 72-hour enhanced monitoring).
You get: transitions that families and surveyors both trust.Every family message in and out gets sentiment-checked. Frustration, confusion, and escalation risk surface on your dashboard before they become a complaint, a bad review, or a survey issue. You see the storm early enough to prevent it.
100% internal — categorizes feedback, prepares talking points, tracks monthly themes. No family-facing draft.
You get: early warning on the families who need you most.Hospice, comfort care, actively transitioning. Staff dictates what they're observing — the OS drafts a gentle family message, a family meeting script, and the documentation checklist (advance directive, POLST, DNR, chaplaincy preferences).
You get: the hardest conversation in the business, handled with grace.A family files a formal complaint, involves a lawyer, or contacts the ombudsman. Staff dictates the concern — the OS drafts the acknowledgement, opens the file, and enforces the 3-day acknowledgement and 30-day resolution timeline required in most states.
You get: legally defensible response the moment a grievance hits.Sundowning, hydration, flu season, medication changes. The OS drafts family-friendly education pieces on the topics you choose, in your voice, and sends them as multi-touch email drips.
You get: fewer confused calls, more confident families."Amazing client care and happy families aren't accidents. They're what happens when the operations underneath finally match the standard you set at the top."
See every workflow inside the flagship Family Communication OS — what your staff dictates in a sentence, the polished message the family receives, and the audit-ready documentation the state surveyor asks for.
See the flagship workflow — how a dictated note becomes an admin-approved, HIPAA-clean family message in about 60 seconds. Core is $247/mo (5 skills). Plus is $497/mo (12 skills). No lock-in.